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1.7

Ordered a uninsulated garage door from Pella (even though its Amarr, Pella doesnt make garage doors, they just middle man someone elses doors). First one ordered on 11/15 goes Missing.

I call and find this out 12/23, 13 days after it was supposed to arrive on 12/10. No attempt from "installer" to contact me made. They tell me they have an insulated in stock and can ship that to me the 1st of Jan or I can wait till the 11th and get an uninsulated. I say sure send the insulated.

It is now Jan 4th. I call and they say it never shipped but they can get the door to the installer (Not to me) by the end of the week. It'll be 2 months from the date of purchase that this door arrives at my residence.

I personally work for lowes and cover the dept that sells garage doors.

I will not be recommending Pella doors to any customers after this. Home Depot was cheaper to start with, I chose to go the Pella route only because of work association...big mistake.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Location: Henniker, New Hampshire

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Guest

Maybe you should have ordered it through Amarr then? Just a thought, you do realize the hoops Pella probably went through to get that ordered. Maybe it was the garage door companies fault, you're a little quick to blame of you ask me.

Guest
reply icon Replying to comment of Guest-1164273

I ordered it through Lowes, they advertise as Pella with no mention of Amarr, it wasn't until talking to the stores Pella rep that I found out they were Amarr and that Pella doesn't make their doors. Even the rep said Pella does nothing in the process, the funds just go through them.

The ordering is direct....all complaints go to Pella however and they did absolutely nothing to help the process along.

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